Privacy Policy

Who we are

Work Defib is our workplace defibrillator service.

What we collect

When you contact us or request a quote

• Contact details — your name, company name, work email address and phone number
• Site basics — the town or postcode of your site, how many sites you have, and what you need
• Notes — anything else you choose to tell us

When you use the readiness assessment

• Your answers — about your workplace and its current defibrillator arrangements
• Contact details — if you choose to receive your results by email

When you become a customer

• Site and installation details — including where devices are placed
• Responsible contacts — details for the people responsible for the device
• Device readiness data — reported by the defibrillator, such as self-test results and consumable expiry dates
• Billing information — needed to operate your subscription

Automatically, when you visit the website

• Technical information — browser type, device type and pages viewed, collected through analytics cookies where you have consented

Why we use it, and our lawful basis

• To answer your enquiry and provide a quote — steps taken at your request before entering a contractPre-contract
• To deliver the service — installation, monitoring, consumable replacement and supportContract
• To keep devices ready — monitoring readiness and contacting you when something needs attentionLegitimate interest
• To improve the website — understanding how the site is usedConsent
• To meet legal and accounting obligationsLegal obligation

We do not sell your personal information, and we do not use it for automated decision-making that produces legal effects.

Who we share it with

We share information only with organisations that help us run the service, each of which is bound to protect it:

• Our device manufacturer and its monitoring platform, so your defibrillator's status can be reported to us
• The Circuit, the national defibrillator network, where a device is registered so ambulance services can locate it in an emergency
• IT and service providers who host our website, forms and email
• Professional advisers, and authorities where the law requires it

How long we keep it

Where it is held

Your information is stored on servers in the UK or European Economic Area wherever possible. Where a provider processes data outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.

Cookies

Cookies are small files stored on your device. This website uses:

You can accept or reject non-essential cookies using the banner shown on your first visit, and change your mind at any time through your browser settings. Blocking cookies may affect how parts of the site work.

Your rights

Under UK data protection law you have the right to ask us to:

• Access — give you a copy of the personal information we hold about you
• Correct — fix anything that is inaccurate
• Delete — remove information we no longer need to hold
• Restrict or object — limit how we use it, including direct marketing
• Transfer — move it to another provider where that applies
• Withdraw consent — at any time, where consent is our basis for using it

Contact us at hello@workdefib.co.uk and we will respond within one month. If you are unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

If we change how we handle personal information we will update this page and change the date at the top.